RESCUE BOAT HATECKE RB 400

At ShivGlobal Marine, we strive to provide efficient and reliable shipping services to our customers worldwide. Please read the following information regarding our shipping policy:

Shipping Options
We offer various shipping options for each country, and the methods and costs are clearly indicated on all quotations. Our official logistics partners are DHL & FedEx, renowned for their extensive delivery networks and time-definite solutions to over 200+ countries and territories worldwide. On rare occasions, we may use alternative carriers for logistical or operational reasons.

Processing and Delivery
Stock items are typically shipped from our warehouses within 24 hours of payment confirmation. Delivery times are specified on all quotations. Once shipped, a Shipment Notification email with tracking details will be shared.

Express Delivery
We provide worldwide express delivery for all our products through our preferred logistics partners.

Arrange Your Own Shipping
You may arrange your own shipping. Packing and handling charges may apply. ShivGlobal Marine is not responsible for loss or damage when using your own carrier.

Local Customs Charges
Import duties, local taxes and customs charges are the buyer’s responsibility.

Order Status and Issues
Delivery usually takes 2–5 working days depending on location. If items are delayed, out of stock or unavailable, we will notify you and arrange alternatives or refunds.

At ShivGlobal Marine, we aim at providing the best products. However, certain circumstances may arise, hence we assure a hassle-free return and refund process.

Time Frame
30-days technical warranty from date of delivery. Replacement or refund will be provided for technical issues.

Return & Refund Terms
Item must be unused, in original condition and secured packaging.

Replacement or Refund
Replacement will be done first if stock is available. If not, refund will be issued.

Credit Note
Credit note can be issued for future purchases if preferred.

Eligible Cases

• Non-functional product received
• Transit damage
• Wrong product received
• Product misplaced in transit

Proof of Purchase
Invoice / Proforma Invoice / Purchase Order required.

Refund Process
Refund initiated after product inspection and confirmation email.

Late or Missing Refunds
Please check your bank first. If still pending, contact us.

Further Assistance
Email: sales@aeliyamarinetech.com

Exchange / Replacement Address
ShivGlobal Marine
FF/ Shop Number. 11, Vyamshal Complex, Garden Road, Talaja – 364 140 Gujarat – India